Forbes February 26, 2025
Even with all the technological advancements, improved transportation options and an unprecedented level of communication access, appointment-based industries still face a persistent and costly issue: no-shows.
The numbers speak for themselves. According to the National Library of Medicine, the average no-show rate is a staggering 42% of scheduled appointments. While this figure varies by practice or specialty, the consequences are universal. Missed appointments affect more than just the bottom line—they disrupt patient care, education and the overall efficiency of medical organizations.
For decades, no-shows have been an industry-wide challenge. In many cases, patients find it easier to simply not show up than to navigate long hold times or the frustration of trying to reach an overburdened receptionist. The time between...
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