Doctors’ EHR frustration can influence patient satisfaction, study finds

Dive Brief:

• Physicians unhappy with an EHR system could pass that sentiment on to their patients — in the form of lower patient satisfaction scores. That’s according to a new study in the Journal of the American Medical Informatics Association.
• The researchers looked at how the installation of an ambulatory EHR at OB/GYN practices and its subsequent interface with an inpatient perinatal EHR impacted doctors’ satisfaction with the flow of clinical information and patient feelings about their care.
• Outpatient OB/GYN doctor satisfaction increased with automatic data flow from perinatal triage units, but they tended to be underwhelmed with the EHR’s impact on work processes. Patient satisfaction fell after the EHR was installed and did not rebound when the...

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