Fortune May 17, 2019
Shawn Tully

With last year’s acquisition of Aetna, CVS Health became the biggest publicly traded health care company in the world. But the costly acquisition hasn’t paid off yet—leaving consumers and investors wondering: Is getting health care from your pharmacy the future?

Over the entrance
 of what looks like a regular, aging CVS drugstore outside Houston, a billowing blue banner announces “HealthHUB Come Inside!” Greeting folks at the door is Jesse Gonzalez, the care concierge who, in his words, “navigates” folks to the right aisle or therapist. Sleep apnea problems? Gonzalez dispatches the heavy snorers to the respiratory therapist, who can suggest a home-testing regimen and, if appropriate, recommend a CPAP mask that’s in stock to stop the honking. Fretting...

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