HealthLeaders Media October 12, 2018
Encroachment into the provider space is happening because traditional providers are failing to meet consumer demands on price, access, choice, and convenience.
KEY TAKEAWAYS
Retail providers will poach walk-ins and patients seeking high-margin procedures.
Hospitals will fail if they can’t distinguish themselves on care, cost, customer service, or outcomes-based models.
Convenience, access, and patient experience will also be key metrics for success.
The all-but-completed merger of CVS Health and Aetna is a response to the accelerating shift toward consumer-oriented healthcare delivery, says Gurpreet Singh, Health Services Leader at PwC.
Nontraditional companies from the retail and tech sectors will continue to enter the nearly $3 trillion healthcare sector to provide services that were once the exclusive...
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