Forbes January 31, 2023
Frank McGillin is the CEO of The Clinic by Cleveland Clinic.
The right virtual experience is critical to delivering benefits that bring value to organizations and their customers. Here are ways to make sure that experience comes alive.
More than 1 out of 4 consumers say they’ve stopped using a business in the past year, mostly due to poor customer experiences, a PwC survey found. Yet few will complain to companies before they go, leaving companies in the dark about what went wrong.
Keeping customers happy and ready to come back when they need your services is important. It’s one reason organizations are spending more money to deliver great customer experiences—both in person and virtually. In healthcare alone, most consumers...
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