Healthcare IT Today October 28, 2020
The following is a guest article by Terry Rowinski, President & CEO of Health Payment Systems, Inc.
We’re now several months into navigating our next normal. We’ve collectively journeyed from shelter-in-place, to cautious reopening, to varying levels of comfort with (and adherence to) public health practices designed to keep us safe while we figure out what’s next. The healthcare system, meanwhile, has endured these changes while serving on the frontlines of battling the pandemic.
So, what have we learned?
Nothing points out areas for improvement like an international crisis. Healthcare has been woefully behind other industries in providing its consumers a positive digital experience, a discrepancy exacerbated by the almost overnight need to implement social distancing measures.
Additionally,...