Fierce Health Technology May 10, 2021
COVID-19 has only worsened social isolation, but Anthem is addressing senior’s loneliness through a “wrap-around” program that encourages them to reach out.
Through Member Connect, seniors are assigned a social care partner, who assists with connecting them to community services to address their social needs. They also have a phone pal, a volunteer Anthem associate who reaches out to them weekly.
Many members (78%) said they either agreed or strongly agreed that participating in the program led to more meaningful connections with people. In addition, 66% said they are happy or very happy when taking into account all facets of their life in the past seven days.
Robin Caruso, chief togetherness officer at Anthem’s CareMore Health, told Fierce Healthcare that...