Medical Xpress January 26, 2022
Researchers sought to understand the strategies that clinical and administrative staff at primary care practices use to manage challenges faced by the primary care workforce under strain by an ongoing state of emergency due to the COVID-19 pandemic. Understanding the impact of the pandemic on health care providers could potentially allow health organizations to support workforce well-being, prevent burnout and sustain the quality of patient care.
Researchers conducted short, semi-structured, qualitative interviews among 33 staff members from eight practices within a single health care system. Participants said that they had to adapt every aspect of primary care service delivery for COVID-19—such as patient scheduling, switching to telehealth visits and...
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