Patient Engagement December 28, 2020
Like most of healthcare, COVID-19 has defined the patient engagement and experience space, pushing providers to rethink care access and health disparities.
2020 has been a unique year for healthcare. Punctuated almost entirely by the COVID-19 pandemic coming ashore in early March, healthcare has had to adapt to an ever-changing patient engagement and experience landscape that could change the field forever.
From the impact the virus had on patient experience and healthcare delivery to the emphasis it has placed on promoting health equity and ending racial bias in medicine, COVID-19 has been the notable story of 2020. Below, PatientEngagementHIT outlines just how pervasive COVID-19 was in the patient and consumer space, and how that might shake out come 2021.
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