RevCycle Intelligence March 23, 2021
Hannah Nelson

Consumers reported positive experiences with the COVID-19 virtual care and contactless payment boom, highlighting the need for continued innovation.

Healthcare consumerism is on the rise , as patients report the desire to use telehealth and contactless payment options post-COVID-19. However there are disconnects between payer, provider, and consumer expectations, according to the eleventh annual Trends in Healthcare Payments Report from InstaMed.

The report explores how COVID-19 has accelerated many trends that have improved the consumer experience in healthcare, such as telehealth and contactless payment options.

The report includes quantitative data from $393 billion in healthcare payments processed on the InstaMed platform, as well qualitative, independently-gathered survey data from consumers, providers, and payers.

According to the survey, 78 percent of consumers...

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Topics: Digital Health, Health IT, Healthcare System, Patient / Consumer, Provider, Public Health / COVID, RCM (Revenue Cycle Mgmt), Survey / Study, Technology, Telehealth, Trends
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