RevCycle Intelligence March 23, 2021
Consumers reported positive experiences with the COVID-19 virtual care and contactless payment boom, highlighting the need for continued innovation.
Healthcare consumerism is on the rise , as patients report the desire to use telehealth and contactless payment options post-COVID-19. However there are disconnects between payer, provider, and consumer expectations, according to the eleventh annual Trends in Healthcare Payments Report from InstaMed.
The report explores how COVID-19 has accelerated many trends that have improved the consumer experience in healthcare, such as telehealth and contactless payment options.
The report includes quantitative data from $393 billion in healthcare payments processed on the InstaMed platform, as well qualitative, independently-gathered survey data from consumers, providers, and payers.
According to the survey, 78 percent of consumers...