Healthcare Finance News August 21, 2024
Satisfaction among Medicare Advantage customers is 87 points higher than among customers of commercial member plans.
Even as the hospitals and health systems continue to battle with Medicare Advantage programs over reimbursement rates, customer satisfaction with MA plans is significantly higher than with commercial member health plans, according to the J.D. Power 2024 U.S. Medicare Advantage Study.
It found the most important factors driving customer satisfaction with Medicare Advantage plans are ease of finding care, low out-of-pocket costs and provider choice.
According to Christopher Lis, managing director of global healthcare intelligence at J.D. Power, MA plans’ outperformance of commercial plans can be attributed to the top five drivers of satisfaction in the MA shopping experience: preferred in-network doctors; adequate prescription...
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