Forbes December 7, 2021
As evidence mounts that consumer expectations in healthcare are rising, healthcare providers may be rushing to offer online services and digital communication options. But new data released today suggests that one area providers and insurers ought to focus on more if they want to delight consumers is billing and finances.
According to the 2021 Healthcare Consumer Experience Study from Cedar, a healthcare financial platform, many consumers are dissatisfied by their financial interactions with both healthcare providers and health insurers.
“As the healthcare industry continues to transform for the digital age, it’s increasingly clear that the billing demands of consumers need to take center stage,” said Florian Otto, CEO and cofounder of Cedar.
In the survey of more than 1,500...
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