CMS looks to revise HCAHPS survey amidst complaints from hospitals

The CMS wants to revise its mandatory and long-standing patient experience survey for hospitals. Health system leaders say it’s about time.

The CMS recently asked for approval from the White House Office of Management and Budget to collect public feedback from stakeholders on possible changes to the Hospital Consumer Assessment of Healthcare Providers and Systems survey, commonly referred to as HCAHPS. Comments to the OMB closed May 16 and at deadline the CMS was still awaiting approval before moving forward. Assuming the CMS gets the green light, “survey content may change as a result” of public feedback, an agency spokeswoman wrote in an email.