MobiHealth News December 10, 2020
Dave Muoio

Doctors much be taught how to connect with their patients even when they aren’t in the same room, says. NYU’s Dr. Katharine Lawrence.

With the COVID-19 pandemic placing new strains upon in-person doctors’ appointments, both clinicians and patients have increasingly relied on telehealth and other virtual technologies to maintain a connection to care.

Beyond their immediate role in the public health emergency, these modalities have the potential to upend the delivery of care, said Dr. Katharine Lawrence, a healthcare delivery science fellow in the NYU Grossman School of Medicine’s Department of Population Health, said today in a Patient Experience Digital Series keynote.

But to get there, providers need to be aware of how they conduct themselves during a telehealth visit,...

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