Healthcare IT News November 10, 2020
Panelists at the HIMSS & Cleveland Clinic Patient Experience Digital Series said honesty and transparency should be at the forefront of a patient-centered pandemic response.
The COVID-19 crisis has both complicated and spotlighted patient experience, with the safety of individuals sometimes at odds with their desires.
Healthcare leaders at the HIMSS & Cleveland Clinic Patient Experience Digital Series said this week that honesty, transparency and vulnerability should be at the forefront of responding to the pandemic with patients in mind.
When it comes to limiting potential coronavirus spread, for instance, it’s important to think of visitors as essential care partners, said Adrienne Boissy, Cleveland Clinic chief experience officer, during an audience Q&A.
“The question is how we enable [visiting] when...
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