Healthcare IT News May 14, 2019
Tom Sullivan

As healthcare becomes “life care” hospitals are evolving the patient experience with digital health tools and that calls for new language in some cases.

CLEVELAND — Words matter, even when that might seem obvious and the way healthcare organizations communicate with both patients and clinicians is ripe to be reimagined, according to Cleveland Clinic CEO Tom Mihaljevic.

“We need to rethink established words in healthcare,” Mihaljevic said here at the HIMSS and Cleveland Clinic Patient Experience Summit on Tuesday. “We have to rethink how we communicate the things we care about to our fellow caregivers and our patients.”

Mihaljevic pointed to the terms consult with a patient and discharge as just two examples.

Consulting means providing an opinion but not...

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