RevCycle Intelligence June 20, 2019
Jacqueline LaPointe

Improving healthcare consumer experience will move the industry to its next phase and help Cigna achieve ambitious cost-cutting goals, David Cordani said.

Enhancing the healthcare consumer experience is the task currently in front of healthcare payers and providers, according to David M. Cordani, president and CEO of Cigna Corporation.

“Most importantly, how do we work to meet the consumer’s unmet needs,” he asked a ballroom full of attendees at the 2019 AHIP Institute and Expo. “Because ultimately, as service companies, as businesses, as delivery system organizations, fundamentally that is what you are trying to do.”

Like many other industry experts at this year’s AHIP Institute, the leader of the health service company with 95 million customers and more than 40,000...

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