Modern Healthcare May 30, 2020
Jessica Kim Cohen

Memorial Health System leaders had a plan.

They knew new processes were needed to screen and triage patients worried about the novel coronavirus. So in March the Springfield, Ill.-based system started standing up respiratory-care clinics and drive-through testing sites, and established a dedicated nurse triage hotline to direct people to the appropriate place.

What didn’t system leaders expect?

“That single phone number just got flooded in the early days with a huge number of calls, a lot of which were the worried well,” said Jay Roszhart, president of Memorial Health’s ambulatory group, during a webinar hosted by Modern Healthcare on May 19.

As COVID-19 spreads across the nation, educating people about the virus while keeping low-acuity patients at home and...

Today's Sponsors

LEK
ZeOmega

Today's Sponsor

LEK

 
Topics: Digital Health, Health System / Hospital, Healthcare System, Provider, Public Health / COVID, Technology, Voice Assistant
Nation's 1st double lung-liver transplant performed at Northwestern
Physician Compensation Continues To Decline, Despite A Dire Shortage
340B profit exceeds charity care spending for 85% of disproportionate share hospitals: Report
Ascension continues selling spree
Healthcare security culture steadily improving, but gaps remain

Share This Article