Modern Healthcare February 13, 2020
Hanna Patterson, senior manager, Deloitte Consulting LLP

Sitting at a traffic light in Denver a couple months ago, I noticed that a once-popular chain restaurant had permanently closed its doors. I hadn’t been there in years, and I wasn’t surprised. Consumer preferences are changing, and restaurants are trying to adapt.

This got me thinking about the parallels between the restaurant industry and some of the changes rippling through the health sector. Between 2019 and 2023, restaurant delivery is projected to grow at three times the rate of on-premises sales, with the majority going to digital orders.1 Although this trend does not end the need for physical restaurants, it has pushed the restaurant industry to adapt to new customer preferences. Hospital systems are also responding to...