Cardiovascular Business January 8, 2020
As costs continue to rise, healthcare organizations must become more efficient with collecting, says Anthony Cunningham, MBA, vice president of Patient Financial Services at Wake Forest Baptist Health. One approach, he explains, is deploying staff away from repetitive tasks and “toward high-value-add work.”
That’s where artificial intelligence, or AI, comes in. Cunningham is launching an AI strategy at Wake Forest that will use bots to check the status of outstanding claims and notify payers about patient admissions. The bots will perform these tasks while freeing up staff to tackle complex cases, which can result “in more dollars for the organization,” he says. “Where we previously had staff logging on to the payers’ websites, checking fields A through D and then...
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