Beyond urgent care: Why virtual second opinions are telehealth’s next value differentiator

Medical Economics June 22, 2021
Frank McGillin

Where is telehealth headed after the COVID-19 pandemic — and how can we optimize its value?

For years, healthcare stakeholders viewed telehealth as the stuff of one-time visits for patient urgent care needs without the expense or the inconvenience of a facility visit.

Now, the shift to virtual care during the pandemic has prompted the industry to consider: Where is telehealth headed—and how can we optimize its value?

For health plans, who have often been siloed as separate decision makers in the care continuum, data demonstrates the need to embrace virtual second opinions for complex health diagnoses. Adopting this approach not only offers strong potential to improve quality of care and the member experience, but also to reduce healthcare costs...

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