Becker's Healthcare November 1, 2019
Laura Dyrda

The revenue cycle management process is going through a digital transformation that will make the experience better for patients as well as the billers on the back end.

At the Becker’s 5th Annual Health IT + Revenue Cycle conference in Chicago, Spectrum Health CIO Jason Joseph and Senior Vice President of Revenue Cycle Amy Assenmacher outlined the keys to a successful revenue cycle process based on their experiences at Spectrum Health. The session, titled “Lessons Learned from Revenue Cycle Transformation,” was held on Oct. 11.

Here are five key takeaways from the session:

1. Revenue cycle management is no longer about transactions; it’s more about creating the ideal patient interactions. In the front end, consumer engagement means giving the patient...

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