Health Affairs November 14, 2019
About fifteen years ago, we were discussing as Kaiser Permanente’s (KP’s) senior leadership team whether or not we should spend four billion dollars to create an automated medical record that would be connected electronically to every aspect of care—including the imaging data, pharmacy operations, and patient scheduling systems. While some of the members of the senior team were questioning whether we would get a sufficient financial and functional result from that massive and possibly risky investment, Bernard Tyson said (as I recall it): “This is just like the internet five years ago. That computerized information will let us do things well that we don’t even think about doing today. Yes. We have the money, and it would be very wrong...
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