Chief Healthcare Executive May 15, 2022
Industry analysts, operational leaders, and front-line workers agree that staffing constraints will continue to negatively affect the healthcare system.
Balancing the pressures of pandemic-related impacts and a worn-down clinical workforce alongside other demographic and economic forces is a major challenge for executives at health systems. And as staff try to balance competing priorities of scheduling, communicating about, and delivering patient care—among other daily tasks—there is no doubt that the patient experience suffers, while staff burden increases.
In an effort to address these obstacles, many health system leaders have begun to examine and implement patient engagement automation through technology. This approach reduces human-intensive communication tasks and can be applied to a wide range of activities like appointment scheduling, care follow-up, and...