HealthLeaders Media November 18, 2021
Eric Wicklund

An automated messaging platform helped Penn medicine save two lives per week during the early days of the pandemic by allowing care providers to monitor patients at home.

An automated messaging platform that helped Penn Medicine monitor patients with COVID-19 at home is being credited with saving two lives per week during the early days of the pandemic.

The platform, called COVID Watch, sent AI-enhanced text messages to patients twice a day, asking about their symptoms. If patients reported worsening symptoms, they were sent follow-up questions, then called by designated clinical staff at the hospital, who could recommend hospitalization.

According to a study supported by the National Institutes of Health and the Patient-Centered Outcomes Research Institute (PCORI) and recently published...

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