Becker's Healthcare February 23, 2023
In collaboration with Waystar

Labor shortages. Shrinking margins. Shifting patient expectations — these challenges are a constant reality for healthcare providers today.

For many healthcare leaders, staffing shortages rank as their biggest operational challenge. That puts them in the difficult position of asking current staff to do more with less, all while trying to keep that staff happy. At the same time, patients are becoming increasingly concerned about healthcare costs. More than 40% of patients have skipped or plan to skip needed medical care due to financial strain, and that number is only growing.

“More than half of patients in the United States are more stressed about the healthcare billing process than the quality of care they receive,” said Ric Sinclair, chief commercial...

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