Managed Healthcare Executive June 17, 2019
It’s no secret that healthcare is becoming more consumer focused. And it’s also no secret that a huge number of those consumers want better, more-convenient access to their healthcare, especially when it comes to technology. But how are healthcare organizations doing in meeting those needs?
A new report from Kaufman Hall, 2019 State of Consumerism in Healthcare: The Bar is Rising, finds that while top organizations have kept pace in recent years, underperforming organizations are falling even further behind.
The Kaufman Hall Healthcare Consumerism Index ranks organizations by how well they are meeting rising consumer demands, concentrating on the areas of consumer access, experience, pricing, and infrastructure. Those organizations are then broken up into...
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