Fierce Health Technology June 24, 2020
Anthem is launching an enhanced version of its Amazon Alexa voice assistant skill across 13 of its commercial insurance markets.
The Anthem Skill allows members to ask Alexa for assistance with several common requests, such as scheduling a call with an Anthem customer service agent or ordering prescription refills.
Members can also seek further information about their health plans, including how close they are to meeting their deductible or the balance in their health savings account or health reimbursement account.
Rajeev Ronanki, senior vice president and chief digital officer at Anthem, told Fierce Healthcare the platform is a perfect fit in Anthem’s broader digital strategy, which aims to both provide the options members want while simplifying their...
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