PYMNTS.com October 8, 2020
The consumerization of payments continues. And it may be enough to fix what ails healthcare.
In an interview with Karen Webster, John Talaga, executive vice president and general manager, healthcare at Flywire, said healthcare firms are getting creative with the ways they grapple with collecting on what patients owe — and closing revenue and cash flow gaps.
The conversation took place amid a backdrop where as recently as April, Talaga told Webster as the pandemic started to really take root that at least some of Flywire’s healthcare clients were projecting a 30 percent revenue shortfall this year.
Turns out those projections were a bit pessimistic.
“Everyone looks at the base case and the worst case, and we certainly didn’t hit...
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