Chilmark Research November 11, 2019
In the weekly roll-out of yet another healthcare IT conference, I recently attended the Allscripts Customer Experience (ACE) conference in Dallas TX. This is a far smaller, more intimate affair than that of either Epic or Cerner, with roughly 500 customers in attendance representing Allscripts’ acute care base (Sunrise and Paragon EHRs) and a couple dozen exhibitor partners.
Key Takeaways
- Roughly 40% of sessions were led by customers. The customer-led sessions I attended were excellent with customers presenting some very compelling results. I cannot say the same for Allscripts-led sessions, which were most often simplistic and sale focused.
- Heard a lot more positive stories from customers this year compared to last, especially among Paragon users. They are feeling the...