VentureBeat January 31, 2023
Digital transformation has multiple dimensions and complexities, which are sometimes lost on organizations undertaking it. The recipe for success lies in rethinking the processes and the organizational structure to generate maximum value from the technology framework — something many enterprises continue to struggle with.
A 2020 study by Boston Consulting Group found that about 70% of digital transformation projects fall short of their goals even when the priorities are clearly mapped and leadership is aligned. Compounding the challenge is the need to bring AI into the organization that is transforming. AI is everywhere today and promises great returns from customer experience and organizational efficiency. Not investing in AI is a non-starter now when a digital transformation effort is begun, but...