Forbes November 15, 2024
Anshul Sheopuri is Executive Vice President, People Operations & Insights for Mastercard.
When you think of operations, what is the first thing that comes to mind? A repeatable transactional task, data checks in a spreadsheet or a truck delivering goods to a warehouse? Operations can seem mundane, but modern operations can create delightful experiences and promote mass adoption.
It’s all about executing tasks with high quality, repeatability and cost-effectiveness. Operations become a business differentiator when you pair efficiencies with improved experiences. Here are five ways modern operations can be a business differentiator for your organization.
1. Rethink delivery.
Online retail marketplaces are increasingly differentiating on the speed of delivery, at times offering delivery in just a matter of hours. This...
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