Healthcare IT Today November 15, 2024
The following is a guest article by Raffaella Bianchi, Ph.D., Global Executive Officer at Covisian USA
While the healthcare industry has seen significant transformations in how patient scheduling and communications are conducted, there is more to be done to create a frictionless experience across the channels through which patients interact with providers. As technology continues to advance, primarily driven by artificial intelligence (AI), healthcare organizations are tasked with balancing the need for greater efficiency, while providing high-quality patient interactions that are seamless across all touchpoints to improve the overall experience.
Technological Advancements Pose New Challenges
In recent decades, healthcare systems in the U.S. have adopted a broad range of technology-driven solutions to enhance functions such as appointment scheduling, record...
Today's Sponsors
Today's Sponsor