Harvard Business Review May 26, 2023
Summary.
Most companies still view AI rather narrowly, as a tool that alleviates the costs and inefficiencies of repetitive human labor and increasing organizations’ capacity to produce, process, and analyze piles and piles of data. But when paired with “soft” inquiry-related skills it can help people ask better questions and be more innovative.
There are two distinct, yet related, paths to do this. 1) Use the technology to change the cadence and patterns of their questions: AI increases question velocity, question variety, and question novelty. 2) Use AI to transform the conditions and settings where people work so that questions that spark change — what we call “catalytic” questions — can emerge. This pushes leaders out of their comfort...
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