Inside Digital Health August 15, 2019
Eric Nilsson, SSI Group

Artificial intelligence (AI) is the latest buzzword concept in healthcare, with one report predicting AI could save the healthcare industry $150 billion by 2026 through clinical innovations alone.

But when it comes to using AI to change healthcare revenue cycle processes, the industry is experiencing a “white couch phenomenon”: lots of vision being talked about on sofas on stages at conferences, but little real-world investment.

That’s not to say AI isn’t making a difference in the revenue cycle. At Northside Hospital in Atlanta, revenue cycle leaders leverage machine learning to predict payment for a majority of claims with a high degree of accuracy. It’s a capability that empowers leaders to determine average days to pay and estimate cash flow more effectively.

But most hospitals...