Chief Healthcare Executive October 2, 2022
Hospitals and health systems can develop digital and mobile strategies that meet their unique needs.
Now that the immediate crush of COVID-19 has passed and the dash to implement and roll-out digital offerings has eased, healthcare leaders are beginning to do some soul-searching around their digital strategy.
Top of mind: “What are the digital capabilities that are most important to us—and how can we refine these capabilities for better patient experiences?”
COVID-19 underscored deficiencies in some health systems’ digital approach. For instance, in the rush to mobilize a digital presence, such as for virtual care, most health systems invested in at least three platforms; in fact, 20% of academic medical systems host eight platforms or more, one survey found.
Now,...