MIT Technology Review March 24, 2020
Health authorities around the world are using chatbots to keep people informed.
The news: The Centers for Disease Control and Prevention has launched an online bot that people can use to decide what to do if they have potential coronavirus symptoms like a fever, cough, or shortness of breath. The hope is the self-checker bot will act as a form of triage for increasingly strained health-care services. The number of recorded cases in the US has surged past 46,000, the most after China and Italy.
How it works: The bot asks users questions like their age, gender, and location, any symptoms they’re experiencing, and whether they may have encountered someone diagnosed with Covid-19. On the basis of their replies, it...
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