Lexology September 11, 2019
Healthcare providers are increasingly investing in and deploying telehealth capabilities that will extend services to patients in rural areas, deliver quality care to individuals with complex conditions and reduce costs associated with unnecessary emergency department usage, among other benefits.
Telehealth programs require institutions to make upfront investments in technology, program design and staffing. While payers are increasingly expanding coverage for telehealth services, receiving reimbursement across all payers at a level commensurate with costs continues to be a challenge. To that end, providers are eager to think beyond reimbursement and understand the potential comprehensive return on investment (ROI) of various telehealth programs.
The ROI of telehealth programs can vary dramatically based on the size, nature, clinical capacity and...
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