Deloitte November 21, 2019
David Betts, Leslie Korenda

Deloitte’s 2019 global health care consumer survey finds evidence that the future is now 

Our survey finds people are exhibiting traditional “consumer behaviors” when it comes to health care: They are willing to shop for deals, disagree with their doctor, and use technology to track and maintain their health.

THE idea that increased consumerism will help change the health care system is not new, nor is it an idea unique to any one region. From North America to Asia to Europe, digital tools and other technologies are helping consumers take more control of their health, according to results of Deloitte’s recent global health care consumer survey.

Twenty years from now, we expect...