RevCycle Intelligence August 29, 2019
– Computer-assisted coding solutions did not live up to user expectations when first released, but a new KLAS research report showed that hospitals and health systems are just now starting to see a return on investment.
To help healthcare organizations understand what outcomes are possible with a computer-assisted coding solution and how vendors are helping organizations realize those outcomes, KLAS interviewed users of computer-assisting coding solutions from four vendors: 3M, Dolbey, Optum, and ezDI.
The interviews revealed that 94 percent of users would purchase their computer-assisted coding solution again, and customer satisfaction with market leaders has increased.
Users reported greater satisfaction with computer-assisted coding solutions from 3M and Optum, which are currently two of the largest market...
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