PYMNTS.com February 12, 2025
Generative artificial intelligence (GenAI) is changing the way we work, and a new PYMNTS Intelligence report, “GenAI: A Generational Look At AI Usage And Attitudes,” reveals the complex and sometimes contradictory attitudes workers have toward this technology.
Based on a survey of 2,881 U.S. consumers conducted in late 2024, the report highlights a mix of optimism regarding productivity and increasing anxiety over job security. The findings suggest that as GenAI becomes more integrated into daily workflows, workers’ perceptions of both its benefits and risks are evolving.
Boosts Productivity, Raises Concerns
According to the report, a large majority of workers see the potential of GenAI to elevate productivity. Among frequent users, this belief is particularly strong. Consider 82% of workers who...
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