Advisory Board April 13, 2022

Patient ratings and reviews are becoming a significant factor in patients’ health care decisions, according to a new report from Reputation—and health systems should make an effort to improve both the patient experience and their online reputations if they want to draw in more people.

Cheat sheet: How to respond to online reviews

Health care reviews on the rise

According to research conducted by Reputation in collaboration with YouGov, online patient ratings and reviews play an influential role in consumers’ health care decisions.

For the report, the Reputation Data Science team examined 2,778,931 online patient ratings and reviews for 179,073 physicians and health care facilities to determine review trends and patient sentiment. 

Among U.S. adults, 75% say...

Today's Sponsors

Canton & Company
Curation Health

Today's Sponsors

Oliver Wyman

Today's Sponsor

Canton & Company

Topics: Patient / Consumer, Provider, Social Media, Survey / Study, Technology, Trends
Hospice M&A Outpacing Other Sectors Despite Q1 Slump
Primary care physicians seeing fewer patients per week
Tech-driven Home Health Care Startup Secures $60M in Funding
Currently Trending in Healthcare – Physician Burnout
Why Hospitals with Nearby Home Health Agencies Have Higher Readmission Rates