Advisory Board April 13, 2022
Patient ratings and reviews are becoming a significant factor in patients’ health care decisions, according to a new report from Reputation—and health systems should make an effort to improve both the patient experience and their online reputations if they want to draw in more people.
Cheat sheet: How to respond to online reviews
Health care reviews on the rise
According to research conducted by Reputation in collaboration with YouGov, online patient ratings and reviews play an influential role in consumers’ health care decisions.
For the report, the Reputation Data Science team examined 2,778,931 online patient ratings and reviews for 179,073 physicians and health care facilities to determine review trends and patient sentiment.
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