6 Challenges Patient Experience Leaders Must Overcome

As patient experience moves center stage at many of the nation’s health systems, leaders responsible for this function are tackling issues related to a maturing discipline. Most have moved far beyond HCAHPS surveys and many are diving into the realm of consumer marketing.

The landscape is rapidly changing as a new generation of tech-savvy millennials is introduced to hospital services through maternity and pediatric needs and as companies such as Amazon, renowned for delivering exceptional consumer experiences, enter the healthcare space.

On September 19–21, more than two dozen patient experience executives will convene at an invitation-only forum during the 2018 HealthLeaders Media...