54% of providers changed contactless payment strategy amid the pandemic

Becker's Healthcare March 26, 2021
Katie Adams

The pandemic forced healthcare providers to modernize their revenue cycle practices and offer more digital options, and patients want that trend to remain, according to survey results released March 23 by InstaMed, J.P. Morgan’s healthcare billing and payment company.

The Trends in Healthcare Payments Eleventh Annual Report surveyed consumers, providers and payers to highlight healthcare billing and payment trends from 2020.

Below are six notable findings:

1. Fifty-four percent of providers changed their contactless payment strategy because of the pandemic.
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