HealthLeaders Media December 27, 2018
From readmissions to no-shows, factors like addiction and food insecurity have an impact on billing, collections, and the bottom line.
KEY TAKEAWAYS
Use customer segmentation to identify at-risk patients.
Allow social determinants of health to inform communications strategies.
Consolidate follow-up calls to improve care coordination and patient experience.
Social determinants of health has been one of the hottest topics over the past few years, as everyone from HHS to health plans to health systems try to tackle the issue.
That’s why it’s notable that a new survey of consumers shows that 68% respondents said they have challenges in at least one social determinants of health (SDoH) risk category. This is also bad news for...