HealthLeaders Media August 24, 2021
‘We don’t think about revenue cycle as any one individual’s responsibility, but as our organization’s responsibility,’ says Jon Sohn, senior vice president and chief revenue officer for Ascension.
KEY TAKEAWAYS
– Think about the revenue cycle as an organizational responsibility.
– Focus the patient financial experience on achieving three major goals: Simplification and convenience; transparency; and speed and accuracy.
– Consider technology to ease friction at each step of the patient financial process, from scheduling to bill pay.
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