HealthLeaders Media November 13, 2020
As the COVID-19 pandemic wears on and worsens, revenue cycle leaders need to think about long-term, consumer-driven solutions to stay afloat and ahead of competitors.
Hospital discharges are down, consumers are losing their insurance coverage, and the number of patients with high-deductible health plans continues to rise as the COVID-19 pandemic wears on and worsens, according to the latest Kaufman Hall consumer survey, “The State of Consumerism 2020,” which is fittingly subtitled “Special Report: The Missing Consumer.”
Because of these and other factors, revenue cycle leaders need to think about long-term, consumer-driven solutions to stay afloat and ahead of competitors.
“In the long run, whether a given provider ultimately regains 90 or 95% of their pre-pandemic volumes will have an...
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