Managed Healthcare Executive January 19, 2021
An industry-wide shift toward consumerism and value-based care reflects modern consumers’ desire for transparency around their healthcare coverage. In order to meet these heightened expectations, insurers must adapt and identify new ways to educate, engage and support members who are taking ownership of their options.
An industry-wide shift toward consumerism and value-based care reflects modern consumers’ desire for transparency around their healthcare coverage. In order to meet these heightened expectations, insurers must adapt and identify new ways to educate, engage and support members who are taking ownership of their options.
Every member interaction presents an opportunity for insurers to create a frictionless experience and demonstrate competence, knowledge, professionalism and other qualities that drive satisfaction and foster loyalty. From member insights...
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