Harvard Business Review November 25, 2021
Summary.
How do you encourage and enable distributed groups of people to get the most out of new digital technologies? This article looks at a case study of how DBS Bank in Singapore managed the transition to more distributed, remote work over the past two years. This case suggests three key tactics to enable successful digital transformation: use technology to make technology disappear, actively shape day-to-day behavior, and systematically reinforce desired behavior changes.
Nothing changes unless people’s behavior changes. Sure, digital transformation requires...
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