HealthLeaders Media January 10, 2022
Alexandra Wilson Pecci

Maximizing efficiency at patient access has helped Goshen Health improve wait times, increase point of service collections, and add value to the overall patient experience.


– Revenue cycles should aim to provide financial experiences that are a “value-add” for patients.

– Digital tools help maximize efficiency and make the most of patients’ time.

– Giving registration employees tools that simplify tasks like collecting point-of-service payments can yield big dividends without an additional change in policy.

Sitting in a hospital waiting room isn’t a good use of anyone’s time.

“I haven’t met a patient yet that comes to the hospital to actually be in patient access,” says Sue Plank, director of patient access for the nonprofit, community-owned Goshen Health,...

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Topics: Patient / Consumer, Provider, RCM (Revenue Cycle Mgmt), Technology
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