HealthLeaders Media January 10, 2022
Maximizing efficiency at patient access has helped Goshen Health improve wait times, increase point of service collections, and add value to the overall patient experience.
– Revenue cycles should aim to provide financial experiences that are a “value-add” for patients.
– Digital tools help maximize efficiency and make the most of patients’ time.
– Giving registration employees tools that simplify tasks like collecting point-of-service payments can yield big dividends without an additional change in policy.
Sitting in a hospital waiting room isn’t a good use of anyone’s time.