HealthLeaders Media January 10, 2022
Alexandra Wilson Pecci

Maximizing efficiency at patient access has helped Goshen Health improve wait times, increase point of service collections, and add value to the overall patient experience.

KEY TAKEAWAYS

– Revenue cycles should aim to provide financial experiences that are a “value-add” for patients.

– Digital tools help maximize efficiency and make the most of patients’ time.

– Giving registration employees tools that simplify tasks like collecting point-of-service payments can yield big dividends without an additional change in policy.

Sitting in a hospital waiting room isn’t a good use of anyone’s time.

“I haven’t met a patient yet that comes to the hospital to actually be in patient access,” says Sue Plank, director of patient access for the nonprofit, community-owned Goshen Health,...

Today's Sponsors

H1
ZeOmega
Holon

Today's Sponsors

SalesSparx
Canton & Company

Today's Sponsor

Premier

 
Topics: Patient / Consumer, Provider, RCM (Revenue Cycle Mgmt), Technology
Med-Metrix Announces the Acquisition of PatientPal, Bolstering the Company’s Front-End RCM Software and Service Solutions
3 Ways to Boost Revenue Cycle Efficiency with Process Redesign
Med-Metrix acquires RCM software company
The Useful 5: Regulatory Roundup for Rev Cycle Leaders
ScionHealth, R1 forge 10-year RCM partnership